Support

Need help, or found a problem? Email hello@veldsong.com and we'll get back to you.

Tell us which phone you have, what you were doing and what Veldsong showed. If you saw an error, open Settings, tap Error Logs (under About), then Copy, and paste it into your email. Do this before you close Veldsong, because the log is cleared when the app closes.

Veldsong isn't hearing any birds

First, check in your phone's settings that Veldsong is allowed to use the microphone.

Veldsong only listens while it's on the screen, between Start Listening and Stop Listening. If the phone locks or you switch apps, listening pauses. On Android 12 and newer it carries on when you come back. On Android 10 and 11, tap Start Listening again. Veldsong's own dark screen is different: Veldsong keeps listening while the screen is black.

No birds calling? While Heard is empty, tap Try a demo sound to see it work.

Does it need the internet?

Only to install it and get updates from Google Play. The birds, their pages and the map are all inside the app, so it works without signal.

What does Maybe mean?

Birds under Maybe are hints: Veldsong heard something like them but isn't sure, so they aren't saved or put on the map. If you're sure yourself, open the bird's page and tap Heard. Birds under Heard are the ones Veldsong is sure of, though now and then even one of those is wrong.

Can I move my sightings to a new phone?

Yes. In Settings, tap Back up and restore, then Back up my sightings, and send the file to yourself by email, WhatsApp or Google Drive. On the new phone, open Back up and restore in Settings, tap Restore sightings and pick the file. Your birds come across with their times and places.

More help

How to use Veldsong goes through every screen, and its last section covers the messages you're most likely to see and what to do about them.